Changes to Kerbside Recycling Collections
Since July 2018 Hills Municipal Collections Limited have been delivering services under a
contract with the council for the collection of waste and recycling. During this period, we
have been working with Hills to plan service improvements.
These improvements include making it even easier for people to use the kerbside recycling
The way in which recyclable materials are collected from the kerbside will change and we
will contact residents in the near future to tell them when their services will change. The
good news is that residents will be able to place more materials in the blue lidded bin.
Many households will also see their collection day change as we will be making the
collection routes more efficient, so there will be fewer collection vehicles on the road. This
will help to further reduce the council's impact on the environment as part of its pledge to
become carbon neutral by 2030.
Letters are being sent to every household in Wiltshire to inform them of their new collection
day. Once residents have received their letters they can go online and check their collection
day and print off a bespoke collection calendar at www.wiltshire.gov.uk/rubbish-andrecycling
Residents will receive a leaflet with the letter containing more information about the changes,
as well as a sticker explaining which materials can be placed in the blue lidded bin.
The changes are also being communicated to residents via the media, social media,
roadside banners at household recycling centres and other key locations, posters and pullup banners in council buildings, leisure centres and libraries.
In summary, the new service is:
• In the blue lidded bin you can place cans, tins, aerosols, paper, cardboard, cartons,
foil, plastic bottles, pots, tubs and trays
Changes to Kerbside Recycling
Briefing Note No. 20-09
• In the black box you can place glass bottles and jars and bagged, dry textiles
• The blue lidded bins and black boxes will be emptied fortnightly on the same day,
using new recycling collection vehicles.
There will be no change to the household waste collection service or the chargeable garden
waste collection service. Your collection days for these services will remain the same.
The service changes will take place over a four-week period from 24 February to 20 March.
We are asking every household to look out for a letter that will tell them the date of their last
black box and blue lidded bin collection under the current system and the date of their first
collection under the new system. Once they have received their letters, people can also visit
our website to find out when their next recycling collection day will be under the new
arrangements. Residents who know of any neighbours who don't have access to the internet
could check whether they need someone to download a calendar for them. Alternatively,
residents can telephone the council on 0300 456 0102 to ask that we print a calendar and
post it to them.
When residents receive their last collection under the current system, an information hanger
will be attached to their blue lidded bin telling them that the service is changing. They should
receive the letter with details of their new collection day soon after.
Collection crews will complete the final collections under the current system from 24
February to 6 March, attaching the information hangers to the blue lidded bins telling
residents that their collection service is changing during this time. The first collections based
on the new system will take place from 9 March to 20 March.
The collection day changes will improve the efficiency of our rounds and reduce the number
of collection vehicles on our roads. Because the vehicle rounds are changing it is important
that residents put their bins and boxes out by 7am, as the times of their collections may
• Wash and squash all cans, tins, plastic and cartons where possible.
• Bottles, jars, cans, cartons and aerosols should be empty; lids can be left on.
• Flatten cardboard boxes to make more room in your bin.
It is important to wash cans, tins, plastic bottles, pots, tubs and trays and cartons before
placing them in the blue lidded bin so there is no food or drink that could contaminate other
materials such as paper and cardboard. This also reduces the risk of any odour. Residents
should not place excess cardboard next to the bin as if it becomes wet due to rain it will not
If residents think they may not have enough room in their blue lidded bin, we are asking
them to try to squash and flatten as much of their recycling as possible for the first few
collections to see if this is a suitable solution. Larger or additional blue lidded bins will not be
delivered until residents have first tried the new service and demonstrated to themselves
that, despite squashing and flattening materials, they need the additional capacity. They can
then request a larger or additional blue lidded bin via the Wiltshire Council website.
Plastic film, black plastic and plastic flower pots of any colour should not be placed in the
blue lidded bin. Plastic film and black plastic should be put in the bin for non-recyclable
waste, but plastic flower pots could be taken to your local household recycling centre for
recycling. The council is only able to recycle plastic bottles, pots, tubs and trays collected at
Where residents have clothes or shoes that someone else may be able to wear, we are
asking them to continue to take these to charity shops. Any other textiles for recycling should
be clean and dry, placed in a bag and tied. The council will not collect duvets, sleeping bags
or single shoes.
A new materials recovery facility designed to sort the recyclable materials collected from the
blue lidded bin has been built near Calne. This should enable the materials to be sorted to a
high quality standard for delivery to reprocessors for recycling. For more information about
where materials collected for recycling are sent for reprocessing, please check the council's
By making it easier for people to sort their waste, we hope to increase the amount of waste
we recycle. In 2018/19 the council recycled 42.69% of the household waste that it collected
from the kerbside and at household recycling centres. 89% of the household waste the
council collected for recycling, composting and re-use in 2018/19 was managed within the
In response to Wiltshire Council's acknowledgement of the climate emergency, the Green
Pledge promoted by the council asks people to recycle as much as they can, as this will also
help reduce our carbon impact. The new kerbside recycling services are designed to
increase public participation in the kerbside recycling services provided by the council so
should help the council to become carbon neutral by 2030. You can sign up to the Green
Thank you for continuing to protect the environment by encouraging your communities to
recycle their waste.